Why book with us?

Terms and conditions

terms & conditions

The information contained in this offer is binding. Different Hotels NV makes every reasonable effort to ensure that this information is correct at the time of inclusion, which does not prevent the information on this site from being incomplete, inaccurate or out of date at all times. Different Hotels NV reserves the right to add to, change, correct or remove the information offered at any time, without any notification and without this giving rise to any liability on the part of Different Hotels NV. Different Hotels NV explicitly excludes any guarantee or warranty in connection with the information provided as far as legally possible and cannot in any case be held liable for any direct damage or consequential damage. The copyright on all information offered rests with Different Hotels NV and this information may therefore not be reproduced or communicated without prior and express permission from Different Hotels NV.

general terms & conditions different hotels nv

Article 1.

Except for special written provisions emanating from an authorised person, the present general conditions apply to all commitments of Different Hotels NV. These conditions are mentioned in this offer and are thereby sufficiently notified. The tacit acceptance is sufficiently demonstrated by visiting our premises or receiving our documents or services.

Article 2.

The services and rates are determined freely by the Management, which reserves the right to change them.

Article 3.

The hotel owner shall only be liable for damage, destruction or theft of items brought into the hotel by a hotel guest staying at the hotel, up to a maximum amount of one hundred times the lodging charge per day of the sleeping accommodation unless the item was effectively left in safekeeping, the hotel owner refused to take securities, money and valuables into safekeeping or if the damage resulted from the hotel owner's fault the hotel owner cannot be held liable if the damage is due to the guest himself or the person accompanying him, visiting him or employed by him; theft committed by force of arms, or the nature or defect of the object. Under penalty of forfeiting the right to compensation, the hotel guest must report the damage to the hotel owner immediately after it has been established.

Article 4.

On signing this quotation, the customer undertakes to agree to pay a deposit of 50% of the total amount shown on the quotation signed by the customer. The price is payable in cash, net and without reduction. In case of non-payment, the price will be increased by right with interest on arrears at the conventional rate of 12% and with liquidated damages of 10% with a minimum of 75 euros and a maximum of 1,500 euros per recovery. Furthermore, each late payment of a single invoice of Different Hotels nv allows the suspension of all performances of any kind that are still in progress. Where applicable Different Hotels nv may invoke the right to dissolution. These decisions can be taken by law and without notice of default. All goods belonging to the hotel guest that are in the hotel are retained as further guarantee of payment of the amounts due. Any complaint about the quality of services received must be formulated within 3 days of delivery. Any complaints about the correctness of the invoice must be formulated in writing within 7 days after sending the invoice.

Article 5.

Different Hotels NV, if they so wish, by operation of law and without having to provide justification, subject any acceptance of an order, any reservation or any performance to be delivered or put forward to full or partial payment of the amounts that are or will become due to it, even under the form of advance payment, discount or full settlement, even anticipatively.

Article 6.

Any dispute belongs to the exclusive jurisdiction of the court in Tongeren and unless otherwise provided by law, Belgian law will apply. We reserve the right to waive this clause upon collection.

Article 7A.

Standard terms and conditions of cancellation – flexible rate:

Individual booking (1 to 9 rooms)

In case of cancellation within 24 hours of arrival, 100 % of the reservation value* will be for your account.  In case of a no show, 100 % of the reservation value* is on your account.

The non-refundable rate:

This reservation is fully paid in advance. In case of cancellation, modification or no show, the amount cannot be refunded.

Article 7B.

Standard payment and cancellation condition for groups (from 10 rooms and more)

Partial cancellation

  • From the date of signing the contract and up to 90 days before the date of the event, 30% of the number of participants per day can be cancelled at no cost.

  • Between 89 and 30 days before the event, the number of participants per day may be reduced by 20% without cost.

  • Between 29 days and 7 days before the event, the number of participants per day may be reduced by 10% at no cost.

  • On 6 days or less before the event, a reduction in the number of participants can no longer be taken into account and the event will be charged in full.

    Full cancellation

  • From the date of signing the contract until 90 days before the event, the hotel will charge 30% of the value of the event as a filing fee.

  • Between 89 and 60 days before the event, the hotel will charge 40% of the value of the event.

  • Between 59 and 30 days before the event, the hotel will charge 60% of the value of the event.

  • Between 29 days and 7 days before the event, the hotel will charge 80% of the value of the event.

  • 6 days or less before the event, the hotel will charge the full value of the event.

    For any group booking of 10 rooms or more, payment is as follows:

    Domestic (Belgian companies or individuals): First deposit is made upon signature, amounting to 50% of the reservation value upon confirmation; 10 days before event 25%; the remaining 25% plus any extras may be paid by invoice.

    Foreign companies or persons:  First down payment takes place upon signature, amounting to 100% of the reservation value upon confirmation. It is not possible to send invoices abroad. Extras must be paid on site.

    NPOs, MICE offices, clubs, associations, private parties and other intermediaries at home and abroad: 100% of the reservation value upon confirmation. Extras must be paid on site. It is not possible to send an invoice.

Article 8

The customer will provide a credit card upon check-in, the details of which will be recorded by the respective Different Hotel. If the customer does not make the payment within the agreed period, or makes use of facilities (e.g. minibar, wellness, bar, restaurant, etc.) that are not declared at check-out, the hotel will be entitled to deduct them via the credit card, on the sole condition that the detail of the statement is delivered to the customer, either electronically or by post. In any case, the customer must protest the payment made in writing within 8 days if he believes it was not rightly made.

Additional provisions

Price increases
Different Hotels NV reserves the right to adjust the prices of our products/services (labour, or e.g. purchase of food and beverages) if the market price of raw materials (given that we work with daily fresh products, where the price can fluctuate briskly), labour or other relevant costs increases. Such price changes (which will not be limited to the above) will take effect upon written notification to the Customer.

Supplements for Allergies and Allergens
In cases where adjustments need to be made to the product or service to meet the Customer's specific needs with regard to allergies or allergens, Different Hotels NV reserves the right to charge any supplements for these adjustments. These supplements will be communicated to the Customer in writing prior to delivery. By agreeing to these terms and conditions, the Customer agrees to the above provisions regarding price increases and supplements for allergies and allergens. "**

Payment terms
The payment period of an invoice prepared by Different Hotels NV or an invoice prepared by one of the hotels is 15 calendar days from the day the invoice was sent.

The hotel is not liable for damage to cars and theft of items left in the car, loss or disappearance of valuables not stored in the safe in the room or at the reception, or for goods left unattended in public areas, corridors or meeting rooms.

In case of force majeure, the hotel is not liable for any partial or total non-performance of the contract due to any unforeseen event caused by third parties, governmental measures or force majeure, including but not limited to strikes, lock downs, floods, fire or terrorist attacks.

All our hotels and hotel rooms are strictly smoke-free. The hotel reserves the right to charge a flat rate of €150 as a cleaning fee to guests who smoke in the hotel or in a room.


It is not allowed to fix posters on walls, floors or ceilings, with staples or otherwise. The customer is responsible for repairing any damage resulting from non-compliance with these rules.

Bringing (domestic) animals to the hotel
To maintain cleanliness and hygiene in our accommodation, we would like to emphasise that (domestic) animals/dogs are never allowed on or in the bed (not even in a basket).

In addition, washing or cleaning pets in the shower, bathtub, sink or other such places in the room/hotel is not allowed.

If this rule is violated, a fine of 150 euros will be charged first, as we will have to clean the room carefully afterwards to make it completely allergy-free. Additionally, any repair costs to fix the damage done will also be charged.

Separate charges will be made for any damage such as scratching or biting on, for example, furniture, accessories, doors. We ask all bookers who bring their pets (with emphasis on dogs) to Different Hotel to provide a deposit of 250 euros or a credit card guarantee. This deposit will be fully refunded after your stay, provided no 1 of the above is found in the accommodation.

information about google remarketing tags

For the purpose of providing personalised and behaviour-based advertising (“behavioural targeting”), this website uses Remarketing Tags, a service provided by Google Inc. (headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter referred to as “Google”). When this website is accessed, Google integrates cookies on the end device used by you. Cookies are small text files with a sequence of numbers, which can be read for the purpose of analysing user behaviour. We use the cookies to recognise whether any and which partner websites are accessed with the end device, and which advertisements have been displayed there. The protection of your personal data is also very important to us in the provision of behaviour-based advertising, which is why we only use anonymised data in order to improve advertising quality. The data will not be stored and/or merged in order to identify who you are. You can decide at any time whether you wish to continue being shown personalised advertising. The cookies created by us will automatically expire after 90 days, unless you manually block or disable them before this time. You can permanently disable the cookies integrated by Google by following this link and changing the settings for managing cookies accordingly. You can make changes to Google’s advertising settings here. You can also disable cookies by going to the deactivation page of the Network Advertising Initiative and following the opt-out instructions detailed there. Further information on the Google Remarketing service is available here.

the flemish department of foreign affairs (departement international vlaanderen)

The Flemish Department of Foreign Affairs is the body competent for issuing the touristic permit and where any further information can be obtained and the regulations regarding the operation of a tourist accommodation and the legal remedies that are generally available in case of disputs and where tourists can file a complaint.

The Flemish Department of Foreign Affairs: Boudewijnlaan 30 bus 80, 1000 Brussel. 0032 2 55 329 50.