Last updated: February 20, 2026

Different Hotels NV processes personal data in the context of its hotel activities and website. We attach great importance to the protection of your privacy and process personal data in accordance with:

• the General Data Protection Regulation (EU) 2016/679 (“GDPR”)

• Belgian data protection legislation

This statement applies to the processing of personal data by Different Hotels NV and the hotel entities under its management.

This statement does not apply to third parties, such as external booking platforms or websites referred to.

1. Data controller

Different Hotels NV

38 Europalaan

3600 Genk

Belgium

Company number: 0882.142.843

Email: legal@differenthotels.com

Different Hotels NV is the controller responsible for processing your personal data.

2. What data do we process?

We collect various categories of data in order to provide our services:

• Reservations & Stay: Name, address, email, phone number, dates of stay, and secure payment details.

• Legal Registration: Information required by immigration or police legislation.

• Website usage: IP address, browser and device characteristics, and browsing behavior via cookies.

• Communication: All correspondence via email, questions, or complaints.

3. Purposes and Legal Grounds

We process personal data exclusively for specific purposes and on the basis of a valid legal basis:

• Purpose Legal basis (Art. 6 GDPR.
• Implementation of reservation 6(1)(b) – implementation of agreement
• Legal registration obligations 6(1)(c) – legal obligation
• Invoicing and administration 6(1)(c)
• Security and fraud prevention 6(1)(f) – legitimate interest
• Complaint handling 6(1)(b) and/or 6(1)(f)
• Marketing (if applicable) 6(1)(a) – consent

We do not process personal data for purposes other than those described above.

4. Security of your data

Different Hotels NV takes appropriate technical and organizational measures to protect personal data against:

• unauthorized access
• loss
• abuse
• modification or destruction

These measures include, among other things:

• access control
• secure server environments
• collaboration with specialized IT and security partners
• logging and monitoring

If a personal data breach occurs that poses a risk to data subjects, we will act in accordance with Articles 33 and 34 of the GDPR.

5. Sharing data

Personal data may be shared with:

• IT service providers and hosting providers
• Reservation system administrators
• Payment providers
• Accounting and legal service providers
• External booking platforms (such as Booking.com, Expedia, etc.)
• Government agencies if required by law

We enter into a processing agreement with processors in accordance with the GDPR.

We do not sell personal data to third parties.

6. Retention period

We do not retain your data longer than is strictly necessary for the purpose for which it was collected, taking into account:

• Fiscal retention obligation (minimum 7 years)
• Legal registration requirements
• Limitation periods regarding potential liability

Marketing data will be retained until consent is withdrawn.

After the retention period has expired, data will be deleted or anonymized.

7. Transfer outside the European Economic Area (EEA)

If personal data is transferred outside the EEA, this will only happen if there is an adequate level of protection in accordance with the GDPR, for example through standard contractual clauses approved by the European Commission.

8. Cookies

We use cookies to improve the website:

1. Functional: Necessary for the functioning of the booking module.

2. Analytical: For anonymized statistics.

3. Marketing: For personalized offers (only with your consent).

Please visit our https://differenthotels.com/cookieverklaring/ for a detailed overview.

You can manage cookies through your browser settings.

9. Your rights

Under the GDPR, you have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to object
• Right to portability

You can exercise your rights via legal@differenthotels.com.

We will respond within one month of receiving your request. We may ask for proof of identity for verification purposes.

10. Complaints

If you believe that your personal data is being processed unlawfully, you have the right to lodge a complaint with:

Data Protection Authority

35 Printing Press Street

1000 Brussels

www.gegevensbeschermingsautoriteit.be